Shipping & Return Policy
Shipping and Delivery, along with the Return Policy of how we do things, READ our policies.
Shipping & Delivery
How long does shipping take?
Orders typically ship within 1-2 days. Shipping times vary based on the individual store and destination.
To view estimated shipping times for your orders, please visit your tracking your order and choose “Where’s My Package?” for more information. You can track your package’s delivery progress at any time from this area.
How can I track my order?
Click on “Where’s My Package?” to view your order’s estimated date of arrival and tracking history. Please note, dependent on your geographical location, it could potentially take longer as a result of unknown weather or other natural situations outside of the ability to deliver your product. Always check your status on tracking HERE.
How much does shipping cost?
We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may shipping occurs to multiple geographical locations, shipping costs are applied separately by item ordered and many orders might not cost anything.
Where does my order ship from?
EmporiumCan is a global platform, people from all different geographical locations across the world. It will be dependent on location, weather and other factors outside of our control.
How do I change my shipping address?
Before placing your order on Wish, you can change the shipping address directly in your shopping cart.
If your order was placed within the first 8 hours, you can go to your Order History and click “Change Shipping Address“.
Once your order has shipped, it’s no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.
Updated Last Feb 8th 2019
Our Goals towards our Return Policy
Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.
- Place your request for a return or a refund within 30 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 30 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of these time frames.
- I changed my mind– You can cancel an order within 8 hours of the time you placed it, receiving a full refund, excluding fees related to Paypal, Stripe or other 3rd party fees outside of our control and that of our transaction fee.
- This is not what I ordered– If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue – typically just a photo or two – and you may be required to return the item. Send into Contact Us.
- It never arrived– If you don’t receive an item you ordered, you are eligible for a refund.
- Same Day Cancellations are eligible for full refund, excluding fees from your transaction.
- After the Same Day Cancellation period (8 hours from order) has passed, EmporiumCan will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is incorrect or damaged.
- Return of Funds – after EmporiumCan approves a cancellation or refund and (in certain cases) confirms the return of the item, EmporiumCan will return or credit the amount of the purchase and the standard shipping fees. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees and 3rd party fees such as Paypal and Stripe or otherwise.
- EmporiumCan reserves the right to:
- This Policy may be updated from time to time.
Updated Last Feb 8th 2019